Our Policies
Cancellation Policy
An order may be canceled within 24 hours of placing the order. Please contact us by email at CustomerSupport@YogaSerenity.com as soon as possible if you need to cancel your order.
Return/Refund Policy
We stand behind our products and guarantee your satisfaction. If for any reason you are not completely satisfied we will gladly accept returns and provide a full refund (less shipping and handling) or exchange for any product returned within 30 days of purchase. Products must be returned in new condition. Customer is responsible for return shipping and insurance costs. Under no circumstances will we accept returns shipped COD. Items shipped COD will be returned to sender.
Videos, DVDs, and CDs are not returnable if opened.
Please contact us by email at CustomerSupport@YogaSerenity.com within 30 days of date of purchase to request a return/refund and we will contact you within 48 hours to authorize the return and provide instructions on how to return the merchandise. Returns will not be accepted without prior authorization. Please indicate the reason for the return.
Any products that are delivered damaged or the incorrect product shipped will be exchanged or refunded in full (product, shipping and handling) at our expense.
